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TERMS AND CONDITIONS
Thank you for choosing Custom Plastic Printers, Inc. d/b/a PlasticPrinters.com
(“PlasticPrinters” and also referred to us as “we”, “us” or “our”). To ensure
excellent service, our terms and conditions are set forth below. Using our
website, obtaining a quote or placing an order constitutes acceptance of these
terms. Therefore, if you have any questions, please contact us.
QUOTATIONS/ACCURACY OF SPECIFICATIONS
PlasticPrinters is pleased to provide you with a free quote. You must provide
accurate specifications because our quotes are based on the information
provided. If the order deviates from the original specifications (copy, artwork,
electronic files or other specifications), PlasticPrinters may need to review
and modify the quote. Art submittal specifications guidelines are located on our
web site. Project quotes are valid for up to 30 days unless PlasticPrinters
notifies you otherwise.
PROOF APPROVAL/COLOR PROOFING
PlasticPrinters provides a proof to give you the opportunity to ensure that your
project will meet your specifications. Please check all card specifications on
this proof form carefully because once a proof is approved, PlasticPrinters will
not accept any liability for errors found after the cards have been printed.
This proof indicates the spelling of the text matter, location of all type, and
colors. PlasticPrinters recommends that you double check the proof to make
certain the proof is accurate. If you wish to correct the proof, you may do so
and resubmit the files. If your changes require creative work by
PlasticPrinters, such as art creation, modification or proof revision or result
in PlasticPrinters issuing more than 2 proofs, additional charges apply.
Color
PlasticPrinters will try to match colors as closely as possible to ensure
correctness and accuracy. However, because of standard variation in the printing
process, you agree that PlasticPrinters’ cannot guarantee a color match. In
addition, the proof does not represent actual colors because colors appear
different based on the equipment and viewing method. For example, colors may
appear different based on the type of computer, monitor or printer, and printing
on plastic is at 300 dots per inch (dpi) whereas printing on paper is at 1200
dpi which may also make the colors appear somewhat different. If you have
questions about color, please contact us or you can check the color further in a
PMS color chart or pantone book. In addition, if color accuracy is imperative,
you can request a press proof which shows how the color will actually print.
Although there is an additional fee for a press proof, this is the best way to
ensure the color matches your needs.
CREATIVE WORK
For your convenience, PlasticPrinters offers creative design services at the
highly competitive rate of $75 per hour. PlasticPrinters staff can create your
logo or other artwork. Creative design services are billed in 15 minute
increments. PlasticPrinters retains ownership rights of sketches, copies and all
other creative work we develop or provide until the work is paid for.
PAYMENT
Upon receipt of project proof approval, PlasticPrinters will charge 100% of the
quoted project price. Unless PlasticPrinters’ accounting department has approved
credit terms, you must make full payment of the quoted project price before
PlasticPrinters will begin production. PlasticPrinters accepts Visa, MasterCard,
American Express, Discover or payment by PayPal, check, or wire transfer.
Upon completion of the project and, prior to shipping, you must pay for any
charges beyond those already paid for, such as charges for shipping, additional
taxes, creative services, rush fees and/or any sales tax payable for the
services.
If terms are extended, accounts not paid on time are subject to a 1.5% monthly
finance charge. If the account becomes past due, you also agree to pay
PlasticPrinters’ collection costs and fees associated with account collection,
whether litigation is initiated or not.
As security for payment, PlasticPrinters may hold and place a lien on any of
your property in PlasticPrinters’ possession. PlasticPrinters’ lien rights apply
even in cases of extended credit, accepted notes, trade acceptances, or
guaranteed payments.
PURCHASE ORDERS
PlasticPrinters can receive purchase orders via general mail, courier, phone,
fax or electronic mail. However, to promote accuracy, all oral orders must be
followed with a confirming written communication by letter, fax or e-mail.
ELECTRONIC MANUSCRIPT OR IMAGE
You should always maintain a copy of all original files whether you submit your
file via email, CD or other format. PlasticPrinters is not responsible for
accidental damage to files or media that you supply or for the accuracy of
finished input or final output. We cannot evaluate our ability to work with your
digitally submitted files until we receive them and we cannot assume liability
for problems that may arise from your digitally submitted files.
PRODUCTION/TURN TIMES
PlasticPrinters begins production promptly upon receiving proof approval and
payment, unless the printing also requires personalization or other value added
steps that require you to provide files. For that work, PlasticPrinters will
begin production turnaround time when we receive complete and correct files.
PlasticPrinters production is typically 10 business days. Upon completion,
PlasticPrinters will promptly ship your order. PlasticPrinters is not liable for
delays due to state of war, riot, civil disorder, fire, strikes, accidents,
actions of government or civil authority, acts of God, or other causes outside
of our control.
RUSH ORDERS
PlasticPrinters can generally accommodate rush orders but rush orders are
subject to our management and production approval. Contact us with your deadline
so we can help you determine whether to expedite production, shipping, or both.
PlasticPrinters will charge additional rush fees based on the production and
delivery time requested.
CANCELLATIONS
You may cancel an order prior to production or during production. However,
PlasticPrinters will be entitled to payment as determined by PlasticPrinters for
all work already performed.
MATERIALS YOU PROVIDE
PlasticPrinters can often print on materials you provide if the materials meet
our specifications, such as correct weight and thickness. All materials that you
provide must be usable without alteration or repair by PlasticPrinters. In
addition, PlasticPrinters is not responsible for discrepancies between delivery
tickets and actual counts or spoilage by PlasticPrinters.
OVER-RUNS AND UNDER-RUNS
PlasticPrinters endeavors to print the quantity of items you order. However,
given the printing process, some deviation in quantity can occur. Any over-runs
and under-runs will not exceed 10% and PlasticPrinters will bill for actual
quantity delivered. If you require a guaranteed quantity, you must specify that
requirement at order approval and your request is subject to PlasticPrinters’
approval.
ADVERTISING PRODUCTS
You grant PlasticPrinters the right to feature any product in its advertising or
promotional material unless you specifically notify us in writing of your
objection when you place your order.
RESPONSIBILITY FOR CONTENT - COPYRIGHTS/ OTHER RIGHTS
By submitting material to us, you warrant that the subject matter to be printed
is not copyrighted or otherwise protected by a third party and that you have not
removed a copyright notice in preparing the subject matter. Because subject
matter does not have to bear a copyright notice to be protected by copyright
law, absence of such notice does not assure a right to reproduce. By submitting
material to us, you also warrant that it does not contain content that is
libelous or scandalous, or content that threatens anyone’s right to privacy or
other personal or economic rights. However, PlasticPrinters may, in its sole
discretion, refuse to print content it views as illegal, libelous, scandalous,
or otherwise improper. Because you are responsible for ensuring that all content
is legal and appropriate, you agree to indemnify, defend with counsel approved
by PlasticPrinters, and hold harmless PlasticPrinters, its affiliates,
directors, officers and employees against any and all losses, claims, damages,
legal fees, expenses or liabilities which PlasticPrinters may incur as a result
of content you provide.
ACCEPTANCE
You must report any shortage, error, damage or any other concern relating to the
project to Plastic Printers in writing within 24 hours of delivery of the
shipment. PlasticPrinters must authorize return before you return any product.
PlasticPrinters’ liability extends only to the reprint of the product as it was
approved on the proof, and only upon return of the misprinted product.
PlasticPrinters is not responsible for replacing stock or materials you
provided.
Any damages, loss or issues with product after PlasticPrinters transfers the
project to the carrier become your liability and responsibility other than
printing errors made by PlasticPrinters which you report to PlasticPrinters
within 24 hours of delivery of the shipment as explained above. If you do not
report any shortage, error, damage, or other concern within 24 hours of delivery
of the shipment, the project is deemed accepted with the agreement that
PlasticPrinters has satisfied the terms, conditions and specifications of the
project.
DISCLAIMER OF WARRANTIES/LIMIT ON LIABILITY
PlasticPrinters warrants that the work will conform to the description in the
agreed upon order. PlasticPrinters disclaims every other warranty. For example,
all copy, proofs and preparatory work shown to you are intended only to
illustrate the general type and quality of the work; they do not represent the
actual work. PlasticPrinters’ maximum liability for all damages, whether by
negligence, contract or otherwise, will not exceed the dollar amount paid to
PlasticPrinters and PlasticPrinters will not be liable for special, indirect,
incidental or consequential damages, loss of profits, economic loss, or loss of
goodwill.
STORAGE OF MATERIALS
You may request that PlasticPrinters retain materials for occasional printing,
such as in the case of printing names on membership cards. PlasticPrinters will
retain materials until you have accepted the project. However, PlasticPrinters
will not be liable for any loss or damage to stored material.
ADDITIONAL TERMS FOR ON-LINE STORE ITEMS
Orders/Cancellations
PlasticPrinters typically maintains an inventory of all standard
(non-customized) products offered on its online store. PlasticPrinters generally
processes and ships these items with 24-48 hours of you placing the order. If
you need to cancel an order, you may do so prior to shipment and PlasticPrinters
will process a credit for the purchase price less the PayPal order processing
fee.
Returns
You may return all on-line store items within 24 hours of the delivery of the
shipment. Prior to returning items, you must obtain a return authorization
number from PlasticPrinters. Returned items must be unused and resalable and in
original packaging. If your return meets these conditions, PlasticPrinters will
issue a credit for the purchase price less a 15% restocking fee, PayPal
transaction fees and shipping charges paid by PlasticPrinters. You are
responsible for shipping costs to return product.
APPLICABLE LAW AND GENERAL TERMS
Minnesota law shall govern these terms. The failure to use or assert any right
set forth in these terms is not a waiver of any right. These terms are the
entire agreement between the parties with respect to the subject matter covered
in these terms. Therefore, they supersede all prior agreements or statements
relating to such subject matter. PlasticPrinters may amend these terms by
publication on our website.
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10/2/2011 Customer Testimonial 5/5"I love my cards. Everyone that I gave it to loves it. They say it's the most neatest thing they've ever seen." 9/30/2011 Customer Testimonial 5/5"My new cards are being praised by those who have seen them. I am being told that some people are actually showing them to their friends. I have, in less than a week, heard from three different people, "These are the coolest business cards I have ever seen." Thanks." 9/16/2011 Customer Testimonial 5/5"I have worked with plastic printers for the past 5 years and have really enjoyed the experience. They helped us create our school discount card and it is our #1 fundraiser."
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